Privacy Policy

This Privacy Policy describes how Elevate Appliance Studio Austin, LLC ("Elevate," "we," "us") collects, uses, and protects your information when you use this website or do business with us.

1. Information we collect

• Contact information you provide — name, email address, phone number, company, and project details — when you email us, request a quotation, or schedule a visit.
• Order information — billing and delivery addresses, products ordered, and payment records — when you place an order.
• Basic technical data and site analytics — such as browser type, approximate location, pages visited, and visit duration — collected automatically by our hosting provider and by Zoho SalesIQ, a visitor analytics service we use to understand how our site is used and to respond to inquiries. This website does not use advertising trackers or sell visitor data.

2. How we use information

• To prepare quotations, process orders, arrange delivery and installation, and provide customer support.
• To communicate with you about your project, orders, and studio updates you request.
• To comply with tax, accounting, and legal obligations.

3. Payment information

Card and bank payments are processed by PCI-compliant third-party payment processors. Elevate does not store complete card numbers or bank credentials on its own systems.

4. Sharing of information

We do not sell your personal information. We share it only with service providers necessary to fulfill your order — such as manufacturers, freight and delivery companies, installation partners, and payment processors — and where required by law.

5. Data retention and security

We retain order records as required for warranty support, tax, and audit purposes, and we use reasonable administrative and technical safeguards to protect your information.

6. Your choices

You may request access to, correction of, or deletion of your personal information (subject to records we are legally required to keep) by contacting us using the information below. You may opt out of non-transactional communications at any time.

7. Changes to this policy

We may update this policy from time to time. The date at the top reflects the most recent revision.